EXTENDED WARRANTY
CPS provides a number of Extended Warranty products that are designed to help prevent failure of your scanner where possible
and to minimise downtime in the event that something does go wrong. We aim to offer a value for money service and to keep our
contracts and service provision at an affordable level.

Extended Warranty is available for purchase when you buy a new or used scanner from CPS or at any time during the Standard
6 month cover period (new scanners) or 3 month cover period (used scanners). Once the initial Standard cover period has lapsed
there is still the option of a 12 month Service Contract that can be purchased at any time.

Please read the Extended Warranty and Service Contract Guidelines document (EW/SC GUIDELINES.pdf) carefully for a general
overview of the service cover we provide. Full terms and conditions are contained in our example single payment (Fixed Term) or
monthly payment (Rolling) agreements available for download below: FIXED TERM EW/SC.pdf, ROLLING EW/SC.pdf.

Two types of cover are available: Standard and Comprehensive. Standard Cover provides protection against breakdown and
includes all mechanical/electrical parts and labour, Comprehensive Cover includes an on-site service visit and many other benefits,
please see further details below.
STANDARD COVER (Key Features and Benefits)
– All mechanical/electrical components and labour (excluding bulbs)
– Return To Base repair and/or on-site (at CPS discretion)
– Repair coverage & telephone support: Monday to Friday 9.00am to 5.00pm
– Free Kodak (Creo) software updates where applicable
– 15% discount off Kodak (Creo) software upgrade RRPs
– PM service visits/problem solving visits @ £500 per day (RRP £700)

COMPREHENSIVE COVER (Key Features and Benefits)
All mechanical/electrical components and labour (including bulbs)
– Return To Base repair and/or on-site (at CPS discretion)
Loan Machine during repair periods if repair period is prolonged
– Repair coverage & telephone support: Monday to Friday 9.00am to 5.00pm
– Free Kodak (Creo) software updates where applicable
30% discount off Kodak (Creo) software upgrade RRPs
On-site Preventative Maintenance service visit (worth £700). 30 month EW includes 2 visits.
– Additional PM service visits/problem solving visits @ £450 per day


 
WARRANTY & SERVICE PDF DOWNLOADS:
EW/SC PRICES 1/1/2011.pdf - Extended Warranty & Service Contract Price List.
EW/SC GUIDELINES.pdf - Extended Warranty & Service Contract Guidelines.
FIXED TERM EW/SC.pdf - Fixed Term Extended Warranty & Service Contract example Agreement.
ROLLING EW/SC.pdf - Rolling Extended Warranty & Service Contract example Agreement.
IQS GUIDELINES.pdf - Key information you should consider when using an iQsmart scanner.
ES GUIDELINES.pdf - Key information you should consider when using an EverSmart scanner.


 
EXTENDED WARRANTY NOTES All new machines include 6 months Standard
Warranty Cover. EW extends this to 12, 24 or 36
months respectively (Standard or Comprehensive).
All used machines include 3 months Standard
Warranty Cover. EW extends this to 9, 21 or 33
months respectively (Standard or Comprehensive).
Monthly costs are calculated in 6, 12, 18 or 30
equal payments.

All products provided and payments due are subject
to CPS Limited’s Terms & Conditions of Sale and
relative Extended Warranty Contract Agreement.


CPS DOES NOT GUARANTEE A REPAIR/FIX
WITHIN A DEFINED TIME FRAME BUT WILL
ENDEAVOUR TO PROVIDE A WORKING
SOLUTION WITHIN 48 HOURS (EXCLUDING
WEEKENDS) OF BEING NOTIFIED OF A
PROBLEM (e.g. SUPPORT CALL, ON-SITE FIX,
RETURN TO BASE FIX OR LOAN MACHINE).
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